Customer Service

If you wish to contact us directly please use our Secure Email or call us.

James B. Nutter & Co.

4153 Broadway
Kansas City, MO 64111
Metropolitan Kansas City: 816-531-2345
Outside of Kansas City: 1-800-798-3946

Helpful Numbers

Polaris Division-Conventional loans nationwide: 1-800-217-7334
Vanguard Division-FHA loans nationwide: 1-800-875-7334
Home Office-FHA and Conventional loans
Kansas City Metropolitan area: 816-531-2345

Escalation Process for Fannie Mae and Freddie Mac defaulted loans:

If you feel that your file has been incorrectly reviewed for a foreclosure alternative or that your loan has been inappropriately referred for foreclosure, you may request an escalated case.

Understanding the Process:

1.  A request for an escalated case must be submitted in writing.  Please send your letter to our business address (listed above) and put it to the attention of the Escalated Case Team.

2.  Once your request is received, a letter will be sent to you within 3 business days notifying you that we are processing your request.

3.  A resolution will be reached within fifteen to thirty days.  If it will take longer than fifteen days, a second letter will be sent to notify you.

To contact our Escalated Case Team please call 1-800-943-7334.

 

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